The Americans with Disabilities Act (ADA) Title III mandates that public accommodations provide reasonable accommodations to individuals with disabilities to ensure equal access and enjoyment of facilities. These accommodations may include removing physical barriers to improve mobility, providing alternative communication methods for those with visual, auditory, or vocal impairments, and providing trained staff to assist individuals with disabilities.
However, there are limitations to the reasonable accommodations required under Title III. The modifications must not fundamentally alter the nature of services provided by the public accommodations or result in an undue burden for the business. For example, restaurants are not required to provide braille menus, but can offer assistance from waiters to read the menu for customers with visual impairments. Similarly, retail establishments are not required to have sign language interpreters on staff. The removal of physical barriers is only required when it is "readily achievable," which means it can be carried out without significant difficulty or expense. The determination of what is "readily achievable" is made on a case-by-case basis.